Awards
Mercury Marine CSI Award 2019
We are proud to announce that Mercury Marine has recognized our service team here at Boat City USA in Hammond as a "Premier" dealer with the prestigious "CSI" Award for 2019. We are proud to say that we have earned the CSI award on 9 previous occasions.
The Mercury CSI Award is a customer-based award, achieved by excellence in customer support & service. We here at Boat City USA want to thank our customers for many years of support. We thank you for your feedback.
We look forward to 2020 and serving all our great customers for many years to come!
Pictured here is our service team in Hammond-- Cory Prine, Nick Guillory,
John Lobdell, Jude Aikman, Phil Bergeron, and Romeo Momolo.
Again in Henderson!!
We are proud to report that Boat City USA in Henderson has once again met all the requirements to receive Mercury’s 2019 Service CSI Award.
The award recognizes dealers who truly set the mark in delivering complete customer satisfaction. Boat City USA in Henderson is now a 3-time winner! Congratulations!!
We look forward to serving you all for 2020.
Pictured are service manager Justin Stelly with technicians Trevor Hanson and Kevin Courville.
Mercury Marine CSI Award 2017
Boat City USA in Hammond once again earned Mercury Marine’s CSI Award for the year ending December 2017.
The CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser Sterndrive or inboard. Boat City USA won the Service CSI Award for its ongoing commitment to providing exemplary customer service based on the responses of customers who had warranty work performed at the dealership during the past year. 2017 marks the ninth year Boat City has won this challenging award. Boat City USA is the only dealer in the South Central region to ever achieve this.
HENDERSON IS PREMIER RATED. WINS MERCURY CSI AWARD !!!
Congratulations to the Boat City USA team in Henderson. Henderson is home to two dual certified Mercury/Mercruiser technicians. Along with Manager Justin Stelly, they are providing quality service and workmanship. Boat City USA – Henderson has joined the elite team of Mercury Premier Service Centers and CSI award winners!
Many thanks to our Henderson customers and Henderson employees for being part of our business.
Boat City USA is proud to receive the White River Marine CSI Award for 2017. This recognition is presented to dealers for excellence in customer satisfaction and is another example of Boat City USA’s commitment to customer service. We are grateful to our customers for the opportunity to be of service, and we are appreciative of the hard work put forth every day by our dedicated employees.
Boat City USA of Hammond, LA was recognized as TRACKER Dealer of the Year recipient by vice president of Sales Cara Davison. Top dealer rankings are based on retail sales volume along with outstanding Customer Service Index scores. Bubba Perrilloux accepted the award on behalf of Boat City USA.
Boat City USA Exceeds Region and Country
According to “Voice of the Customer”, Tracker Marine’s research and market analysis, Boat City USA once again exceeded both the South Central region and the Country in Customer Satisfaction. For the 4th Quarter of 2016, Boat City achieved a score of 9.5 in the all important category of “Overall satisfaction with purchase experience”. A score of 9.6 was attained in the “Overall satisfaction with delivery experience” category. The ratings are based on a “1 -10 scale”. These results continue to demonstrate Boat City USA’s intense commitment to having satisfied Customers!
BOAT CITY USA OF HAMMOND & HENDERSON NAMED TRACKER MARINE GROUP 'TOP 10 DEALER OF THE YEAR'
On December 14th, 2016, Tracker Marine Founder Johnny Morris announced Boat City USA was Tracker's 3rd largest dealer in the world for model year 2016. This marks the 10th year Boat City has performed at the top ten dealer level. Boat City has been a Tracker Marine dealer since 1999. "Our experienced sales and service team knows Tracker products as good as anyone in the world! We can help any customer find the right Tracker, Sun Tracker, Nitro, Tahoe or Grizzly boat for their needs. We can then demonstrate why our product beats the competition in features and value. Then, when it comes to service, we really shine. There is nothing about a Tracker boat and Mercury outboard we can't fix."
Boat City USA Earns National Honor for Ninth Consecutive Year
SPRINGFIELD, MO (June 5, 2014) - Boat City USA of Hammond and Henderson, La., has been named by Tracker Marine Group as a national "Top 10 Dealer of the Year," recognizing the dealership's TRACKER boats sales performance and overall customer satisfaction during the 2014 model sales year.
Hammond-native Bubba Perrilloux, owner and general manager of Boat City USA, was quick to credit his 25-person team for earning this recognition."I'm really proud of the people who work for us, and this award reflects the hard work and dedication of the entire Boat City USA team," Perrilloux said. "It's an honor for us to achieve this accomplishment and represent the Hammond and Henderson communities, especially when you consider that Tracker Marine Group has so many great dealers across the country and around the world. It's a testament to our team's commitment to helping our customers find the right boat for their families and making sure they enjoy it for years to come."
With locations in Hammond and Henderson (Breaux Bridge), Boat City USA is the second largest authorized TRACKER boat dealer in the world, serving southeast Louisiana and Mississippi since 1999.
"Tracker Marine Group is proud to name Boat City USA as a 'Top 10 Dealer' for the ninth consecutive year," said Maurice Bowen, vice president of marketing for boat operations, Tracker Marine Group. "Through their expert knowledge and sharp focus on providing individualized customer service, Bubba and his team go above and beyond to ensure their customers enjoy their entire TRACKER experience. Customers know they're getting a high-quality, durable and dependable boat from Boat City USA, backed by the best warranty in the industry, which has helped them build long-lasting relationships in the community and a strong business."
Tracker Marine Group builds the most popular fishing and recreational boats in the world and is the No. 1 boat maker in the United States. Tracker Marine Group boat brands include TRACKER aluminum family fishing boats; NITRO performance fishing boats; MAKO offshore saltwater sport and inshore fishing boats; SUN TRACKER family fishing and fun pontoon boats; TAHOE family runabouts and deck sport boats; REGENCY luxury pontoon boats; and ASCEND recreational and fishing kayaks. TRACKER boats are made by skilled craftsmen using world-class manufacturing methods, materials and components to deliver top-quality boats backed by the strongest warranty in the industry. TRACKER boats have been recognized with multiple CSI awards for Excellence in Customer Satisfaction from the National Marine Manufacturers Association. Tracker Marine Group has more than 250 dealers nationwide and is a division of Bass Pro Group, headquartered in Springfield, Mo. For more information, visit www.trackermarine.com.
Boat City USA Only Louisiana Dealership
to Win Seventh Straight Service CSI Award
Mercury Marine began the Service Customer Satisfaction Index (Service CSI) Award program in 2016, which recognizes dealers for their commitment to excellent customer service. We are proud to announce that Boat City USA - along with three other boat dealers nationwide - has won the award for the seventh straight year, making us the only boat dealer in Louisiana to not only win it for the seventh time, but also to have won it at all. The following lists the other winners:
Nine Consecutive Years
Ulrich Marine Center - Branson West, MO
Cedar Lake Sales & Service - West Bend, WI
Mr Marine - Fond Du Lac, WI
Nauset Marine - Orleans, MA
Starks Sport Shop - Prairie Du Chien, WI
Hennepin Marine - Hennepin, IL
Chris's Marine - Aransas Pass, TX
Bill Markeys Marine Service - Key Largo, FL
Stevens Marine - Tigard, OR
M W Marine - Hales Corners, WI
TNT Custom Marine - North Miami, FL
Millers Boating Center - Ocala, FL
Six Consecutive Years
Anglers Marine - Lakeside, CA
The Outboard Shop - Pompano Beach, FL
Pharo Service Marine - Waunakee, WI WI
M & J Marine - Mosinee , WI
Plowmans Marine - Woodruff, WI
Tracker Marine Boating Center - Prattville, AL
Zacho Sports Center - Chippewa Falls, WI
Broedell Marine - Stuart, FL
Russo Marine - Medford, MA
Seven Consecutive Years
Boat City USA - Hammond, LA
European Marine - Greenville, SC
Island Marine Center - Ocean View, NJ
The Boat Doc - Lomira, WI
Eight Consecutive Years
Ted's Boatarama - Rock Island, IL
Pros Choice Marine - Warsaw, MO
Five Consecutive Years
Shipyard Marine - Suamico, WI
Prince William Marina - Woodbridge, VA
Boat City usa awarded mercury marine service award
On January 2, 2017, Mercury Marine announced Boat City USA had won the prestigious Mercury Service CSI award. The award, won eight previous times by Boat City, "recognizes dealers who truly set the mark in delivering complete customer satisfaction while servicing Mercury outboard and MerCruiser products", said Rob Schrage, operations director for Mercury. Boat City USA is rated "premier" by Mercury--that's Mercury's highest service designation. "We appreciate our partnership with Mercury for their high product quality and unequalled commitment to stand behind it. In our opinion, Mercury is unmatched in providing warranty service", said Dave Gagliano, service manager at Boat City USA.
Mercury Marine has presented Boat City USA of HAMMOND, LA, its prestigious Service Customer Satisfaction Index (CSI) Award for 2013. Mercury Marine's Service CSI Program measures the satisfaction of consumers after having service work done on their Mercury outboard or MerCruiser Sterndrive or inboard. Boat City USA won the Service CSI Award for its ongoing commitment to providing exemplary customer service, based on the responses of customers who had warranty work performed at the dealership during the past year. A total of 89 dealers across North America qualified for the Service CSI Award for 2013.
The CSI score for each dealer is measured and monitored by Mercury Marine. After warranty work has been completed, Mercury sends out a Service CSI survey to the consumer, asking him or her to rate the service received. To be eligible for the Service CSI Award, a dealer must maintain a score of 90 or better out of 100 in the Service CSI survey. These surveys ask consumers to rate their overall service satisfaction with the dealership, rate their satisfaction with the Service Advisor at the dealership, and also indicate if they would re-visit the dealership again in the future.
Tracking Service CSI scores is a way Mercury evaluates the effectiveness of its individual dealers and of its own policies and training programs. Dealerships that score high in Mercury's Service CSI surveys are recognized through the awards program.
Boat City USA Awarded Mercury Marine Service Award
